A Workplace Gratitude Model – The Dialog Mile

Through scientific research, case studies, and personal experience, we know that happiness and gratitude in the workplace significantly improve the overall performance of the organization and the general well-being of its employees.  Now it’s time for employers to integrate this knowledge into the culture and day-to-day practices of their organizations.

As I consider how we can better infuse gratitude into the workplace, I recall a wonderful workplace program that I had the pleasure of facilitating a few years back when I was the Director of HR for the Dialog Corporation.

When I joined Dialog, it was a mash-up of haphazardly integrated organizations, cultures and systems.  Employees in every department felt misunderstood, under-valued, under-utilized and unappreciated.  Even though we had a lot of talented people who wanted to do good work and provide great service, quality and efficiency were very low and the morale even lower.

One afternoon, a group of about ten employees (representing all of the departments) and one manager approached me about developing Read More